Terms & Conditions

Rental Period: Rental Period starts from the first day of your chosen Rental Date for the following 21 days including Saturdays, Sundays and Public Holidays.

Before placing your order, please email info@facedownsupport.ie letting us know your rental dates as well as what equipment you would like to rent. Once we confirm these dates and stock, you are welcome to place your order as normal on our website.

While we will try our very best to accommodate emergency/short notice rentals, please get in touch with us as early as possible before your treatment so we can prepare your order for dispatch and allow time for delivery with our courier partners. One week notice is preferred.

Extension on Rental Period: Rental Periods can be extended further if more recovery time is required. Extension fees are set on a case-by-case basis depending on how much further time is required. To extend your time, please email us at info@facedownsupport.ie or call us on 021 4614958 at least 5 business days before your final rental day.

Delivery: Delivery of rental equipment is free of charge. Delivery will take place the business day before your first rental day. Someone needs to be at your home address to receive the delivery, which will take place between 9am-6pm. A tracking number will be provided beforehand which will give you a clearer window of delivery time.

If no-one is home to receive the delivery, a €15 delivery fee must be paid for a re-attempt of delivery.

Collection: Collection will take place the next business day after the final day of rental period. Collection is free of charge. If your recovery time is shorter than 21 days and you no longer have a requirement for the equipment, we would greatly appreciate if you contact us to arrange an earlier collection date as there may be another patient on our waiting list to receive the rental equipment! Please note the original price of rental equipment stands regardless of a shortened rental period.

Someone needs to be at your home address to receive the collection courier, which will take place between 9am-6pm. A printer may be required to print a collection label.

Equipment Care & Proper Use: The equipment is intended for assistance in recovery of Vitrectomy or other Retinal Surgeries or Procedures which require extended periods of time in prone position. All equipment must be handled with care. All equipment must be cleaned and wiped down with gentle, chemical-free and alcohol-free cleaning materials.

We understand that accidents can happen. If for any reason a break, tear, spill or stain occurs on any of the equipment during your rental period, please get in touch straight away and send a photo so that we may record it.

All equipment is inspected upon return to our warehouse. Any tears, breaks, spills or stains found that were not recorded to us during the rental period will be subject to a cleaning or repair fee that must be paid by the customer.

Smoking: Smoking is not permitted at any time around the recovery equipment. This is to accommodate other customers who may be non-smokers. Any smoking must be done away from the equipment.

All equipment is inspected upon return to our warehouse. Any equipment found to be in clear contact with cigarette smoke will be subject to a €30 cleaning fee that must be paid by the customer.